So, since yesterday’s viewer release, we have gotten a flurry of responses- about half seem to want to give us their first born child: “thank you for making this such a wonderful lag free experience now!” “runs better than release” “Great work! Great product!” … and about half want to tear us limb from limb “<expletive deleted>” “<expletive deleted>” “<really expletive expletive deleted>” 
So, what *is* a resi to do?…Well, since a number of people are still having problems, we figured we’d provide some information and tips.
For starters, though we say it a lot, you want to make sure to be running the latest drivers. Here are the links to your vendor’s driver pages:
But assuming you are, and still want to go back to 1.19.0.5, Here are the links to the previous viewer:
You also might be wondering what we’re doing right now to make sure *everyone* will have a good experience with 1.19.1. Well, the summarized version is as follows:
Statistically, it *is* a much better viewer- several top crashes are squashed, average framerates are as good or better than the previous viewers, and stability as a whole has increased. This is why so many people are reporting improvements. The issues we *are* having are usually spikes for certain types of hardwares- i.e. GPU X crashes on startup. So they’re not even getting to the experience. We’re going to be looking very carefully at our logs for specific hardware and see where the problem areas exist. And, oh yeah, solve them.
We will not make this viewer mandatory until we can be certain that a vast majority of people are getting a better experience. You may ask yourself why a *release* viewer needs this type of work?- well, going from Release Candidate to Release grows our user base quite a bit and exposes the code to a wider (and oftentimes less up to date) hardware base. And so, even given our extensive First Look, RC, and internal testing periods, it’s now being exposed to a much wider swath of hardware.
It’s got about 10 months worth of work in it, which is why so many people are seeing such speedups and decrease in lag. We now just have to make sure everyone (or close to everyone) can have that experience.
PJIRA reporting helped us tremendously in FL and RC. We ask that you keep doing it! It may sometimes be arduous, but it does lead to us crushing the right stuff. Yes, some bugs do unfortunately get left by the wayside due to our limited team size, but as those of you in the FL and RC programs know, we do get to a lot of the high nails.
So, please use the Issue Tracker and be sure to set “Affects Version/s” to “1.19.1.4”, and we promise we’ll do everything we can to address these issues!
That’s it for now. The take-aways- we’re working for you, and many of you are tasting the fruits of our labor. But not all of you. And that has to change. We just need your help to do so. And, oh yeah, download the older viewer if you want it
Happy living and lighting,
Pastrami
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